Terms and Conditions & Privacy Policy

GENERAL CONDUCT

• All massages are for therapeutic purposes only.
• All clients must complete a consultation form prior to treatment and will receive a brief consultation as part of their treatment.
• Treatments will only be conducted if the therapist deems the treatment safe for the client to receive.
• Immediate termination of the session will ensue if the customer engages in illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behaviour, racist behaviour.
• If the session is terminated due to the customer’s inappropriate behavior, the customer is responsible for payment in full and his/her credit charge will be processed.
• You Must wear the mask before entering for your appointments, and use hand sanitizer before and after treatments.
• You should not book the appointments If you have any symptoms of COVID19 or any Family members are diagnosed recently, please stay at home and look after yourself until you fully recover.
• All the pictures in the website are shown are only for marketing propose.

CANCELLATION POLICY

• Cancellation is expected 24 hours in advance for all clients. If you provide less than 24 hour notice or are a “No-Call, No-Show,” you will be responsible for a fee of Euro 20.00.Cancellation fee must be paid within 10 days of the cancellation.
• If you are late, you will receive only the amount remaining of your scheduled appointment. The massage therapist has the right to charge the client in FULL for said services.
• Ganesh Healing reserves the right to cancel or reschedule appointments based on inclement weather or unforeseen circumstances. We commit to providing treatments within two weeks of the canceled treatment where possible.
• Sorry, but we are unable to provide refunds for appointments that are booked for the same day. However, if you contact Mohan within 90 minutes of your original appointment time, you may reschedule the session for a later date.
• Ganesh healing has the right to cancel a treatment without notice if the client is intoxicated or inebriated

PRIVACY

• Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.
• Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian.
• Every client must complete an intake form prior to receiving treatment.
• By signing the Intake forms, clients are giving Ganesh Healing permission to hold records and data concerning the person.
• All intake and treatment notes will be kept securely on file.
• No photography/ video inside the treatments room.

Personal information will not be shared with any third party.

CLIENTS WHO ARE MINORS

• Clients under 16 years of age must be accompanied by an adult.
• The adult must give permission for the treatment to be performed, along with co-signing the Intake form.
• The adult must be present outside the treatment room throughout the treatment if  wish or wait outside.

COMPLAINTS PROCEDURE

• If a client wishes to make a complaint about service or massageInfo@ganseh healing.com
• Complaints must include the date, location of the incident, the full name of the complainant, details of the complaint and a desired outcome.
• All complaints will be taken very seriously and a response will be provided within 30 days.

I UNDERSTAND AND AGREE TO THE FOLLOWING:

• Massage is not a substitute for a medical examination or for treatment. I am responsible for seeking the advice of a physician, chiropractor or other qualified medical specialist for any mental and/or physical ailments. I will disclose to the massage therapist all known medical conditions before the massage session. I will keep the provider(s) updated as to any changes in my medical profile. I understand that there will be no liability on the part of Ganesh Healing or the individual massage therapist if I fail to disclose any new or updated medical issues.